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IDS has been providing Resident Systems Engineer services as part of its core service offerings since 1995. The Resident Systems Engineer service is designed to ensure that implemented solutions  continue to meet client expectations based on functional, operational and business requirements. An IDS Technology Systems Engineer can be deployed to monitor and control performance levels, schedules, storage requirements, archival policies, as well as to ensure compliance with configuration management and change control obligations. The Resident Systems Engineer service is available for all products and technologies that we support.

The Resident Systems Engineer service can be included as a follow-up service to ensure the successful implementation and on-going operation of a complimentary activity or alone to address a specific requirement in the client technology environment. The Resident Systems Engineer service provides on-site technical consultative support to assist in maintaining the customer’s software and hardware solutions. The Resident Systems Engineer can provide guidance and support in any of the following areas:

  • System Administration Services
  • Scheduling and monitoring of backups
  • Monitoring and optimizing archival solutions
  • Storage, Networking and Firewalls
  • Assistance with upgrade and expansion plans
  • Scheduled technology and strategy reviews
  • Assistance in creating site-specific documentation, including Operating Guides, Install/Upgrade Runbooks, Design Guides and Weekly/Monthly Status Reports
  • Disaster Recovery Planning Procedures
  • On-site Training to Customer Staff
  • Tier-1 escalation support with affiliated manufacturers and ISVs

The client has the option of selecting which support activities are required to address their specific needs. An experienced IDS Professional Services team delivers the Resident Systems Engineer services. Normally these engagements range from two months in duration to two years. Pricing for the Resident Systems Engineer service will vary based on the duration of the engagement, the level of complexity of the customer environment and the level of expertise required as well as the number of resources committed to guaranteeing customer satisfaction. A tailored statement of work is prepared prior to each engagement that is based on a set of agreed-upon activities to meet the customer’s business requirements.