Service Desk – NOC Technician

Job Description:

The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to technology including workstations, servers, printers, networks, and vendor specific hardware and software.

Duties and Responsibilities:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Includes firewall rules changes, firmware updates etc.
  • Basic remote access solution implementation and support: VPN, Terminal Services.
  • System documentation maintenance.
  • Communication with customers as required.

Knowledge, Skills, and/or Abilities Required:

  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnostic skills for technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • 3 years of IT or related experience (MSP experience Preferred).
  • Bilingualism (English / French) would be an asset.
  • Experience in service tools such as ConnectWise, N-Able’s N-Central, IT Glue

To inquire about this position please contact as at

To apply for this position please send your resume to